Calls to Ontario 211 increasing, mental health among top concerns

Published On October 15, 2020 | By Pablo Balza | COVID-19
Isolation Quarantine Coronavirus Covid 19
Pablo Balza

Over the course of the pandemic, Toronto residents have reached out for guidance to Ontario 211, a free helpline and website that helps people find the right government service.

Customers seek help with concerns such as food/meals, health, information services, mental health/addictions and other/economic services.

This year, call volumes are on the rise with issues related to mental health among the main concerns, said Carrie Moodie, the director of strategic solutions at 211.

“Every week we see the mental health calls rising and at this point, we believe it is going to be getting worse as the winter approaches,” said Moodie. “We have other customers asking us about how to stay in shape during the pandemic, how to keep my mind positive and how to be productive within the COVID-19 pandemic since it affects everyone in many ways.”

The following infographic takes a closer look at 211 statistics and some of the issues Torontonians are asking about.



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